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Issues with EE 5g Smart Hub

JasonWoods123
Visitor

Hello,

I just wanted to write a review for the EE 5g Smart hub for any of those who are thinking of purchasing one. When I purchased it, I was informed that 5g coverage was great in my area and that although speed cannot depend on signal, it should be fine in that area. However, upon purchasing it, the speed was extremely slow and could not function even on one device. I returned the device and despite this process having gone through. I was still charged via direct debit for the month. Furthermore, I was also charged an extra £50 for the device I was not even using.

 

 

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@JasonWoods123 : Where did you buy it from & on what duration of contract?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP