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Resolved! EE signed me up for Broadband and won't cancel 5G Internt

Please can I speak to the Executive Team? My phone mast regularly goes down, making my 5G Internet unreliable. EE call handlers signed me up for Broadband with the promise I could cancel my 5G contract. Tonight, I rang up to cancel the 5G and they wa...

4GEE Router

Hi, since we have EE broadband (last year June) our 4GEE Router (model 0412C57) is unused. I wonder, can I still use it when I am traveling? Thanks for any reply!Fred

Resolved! Payment

I jus want to pay my payment plan and it’s not letting me and it’s restricted me on all things so i can’t message 150

4GEE Wifi router keeps disconnecting from internet

Posted before but didn't get any answers.I have the 4GEE home router connected to a 4G antenna to the roof that's omni directional. It's been fine for the past year but recently I keep getting internet disconnections on Wifi and LAN even as the route...

5G Broadband issues after moving from BT

EE been absolutely shocking since integrating with BT. 5g broadband now intermittently dropping. 5g over the air to phone now flakey. Spent over 2.5 hours on calls with them , best one being a “tech” who told me he could do things others can’t as he’...

Des0707 by • Investigator
  • 556 Views
  • 6 replies
  • 1 Helpful

Resolved! Internet access

Can anyone please explain to me why I can't get any internet access at the stadium of light, Sunderland either using 4g data or their free Wi-Fi when people all around me have no problem. I used to get access to a good signal on their Wi-Fi but not a...

Wink58 by • Investigator
  • 724 Views
  • 9 replies
  • 0 Helpful

VPN not connecting over mobile data

I am using an EE data sim card in a Hauwei router, for the summer.Worked fine last year but will not now connect to my work VPN.Also tried w-using a hotspot on my phone and will not connect.If I use another wifi network it connects okay so must be so...

Steve_h2 by • Investigator
  • 4181 Views
  • 22 replies
  • 4 Helpful

Initial charges on new account

I hope someone might be able to help me with this query.I have spent hours on the phone to EE since the 23rd December 2024 trying to sort out the complete mess they have made of my account, which includes billing me for equipment and lines that I hav...

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