Mobile Broadband

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Forum Posts

Resolved! 20gb promotion

Hi purchased the £10 20gb  pay as you go promotion which specifies an additional 12gb data in addition to the standard 8gb however I only received the standard 8gb. I wasn't asked for a promotion code. Any advice appreciated

Leonie8 by Visitor
  • 2422 Views
  • 12 replies
  • 2 Helpful

Slower internet after contract change 5GEE router

Hi,I had a 5GEE router on a 2-year contract. In November 2023 when my contract ended, I switched to a sim only "unlimited max" mobile broadband data plan. I had previously been getting a solid reliable 150mbps download, sometimes even as high as 220m...

EE72E Dongle. Cannot get internet in EU on dongle

Hi, have new EE72E dongle. EE sim that works for internet in phone but will not work in dongle. Have no spending cap and have data roaming on account. Have tried with 2 different EE sims that work in phone. Will work when in UK no problem. Called EE ...

Smart 4g hub

Hi everyone just need some help,I own the smart 4g hub and it has been working fine previously until I a couple of days ago when it suddenly stopped working, all the lights on the router are green but when I try connect to it it simply doesn’t let me...

Harry6912 by Investigator
  • 3858 Views
  • 7 replies
  • 0 Helpful

5G EE router (QTAD52E) - invalid SIM

Hello everyone, My 5G EE router, model QTAD52E , is giving an INVALID SIM error with any SIM card I'm trying, even with an EE sim.Has anyone encountered this before? Any solutions?Maybe I need to set up the correct APN settings?Thanks in advance for ...

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HDaddict by Investigator
  • 1140 Views
  • 7 replies
  • 0 Helpful

Resolved! Snow storm affects mobile broadband speeds

Hi all,We have been using EE mobile broadband a few days now and it's been really good. We use the 4G smart hub just because we are very rural in Scotland and only have 4G masts in the area. I've been getting 120 Mbps down and 30 Mbps up for days, ev...

FurryEwok by Investigator
  • 1139 Views
  • 2 replies
  • 1 Helpful