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Resolved! Mobile Broadband Service. No internet

There has been a service issue in the area for 4 days now and we have not had any mobile broadband service. The light flashes red on the router and gives us absolutely no service.Is this normal for EE, has anybody else experienced this? I would have ...

Resolved! 4G Smart Hub

We have just moved to a very rural location and as such are really limited on internet service providers. We have opted for the 4G Smart Hub after the coverage checker stated that coverage was excellent both in and outdoors. When it was initially con...

Resolved! Hub is not connecting to the Internet.

Im am having the exact same issue and in the same place if waiting for an engineer to re instate my connect as im a bt customer, and months down the line it seems to be unresolved. No idea why its not working  All my devices connect to the hub. But t...

Resolved! Mobile number for 5G broadband

Hi,I recently purchased my 5G Giga Pod for my flat and I can't seem to connect it to my account. It says that I need a mobile number but I can't connect my 5G hub to find it as I am currently abroad. I also missed one of my payments due to card verif...

Resolved! Switching to mobile broadband

I have recently switched to mobile broadband from Fibre. I have connected to 4G Wi~Fi on our phones and laptops but cannot connect to my desktop PC.  When I go to Settings > Network & Internet , the WiFi option does not appear.  I've tried unplugging...

JB2802 by • Investigator
  • 545 Views
  • 9 replies
  • 13 Helpful

EE my return equiptment and are now billing me

Last Sept I took out EE mobile broadband. I was moving into a new build so couldn't get broadband yet. They advised mobile broadband would be efficient to work from home. Within 8 days it ran out so I cancelled the contract and returned the box. Howe...

Lisamck99 by • Investigator
  • 1211 Views
  • 13 replies
  • 0 Helpful

5g hub purchase

Does anyone know if i can purchase the hub in store for immediate use or if it has to be online and a few days.After 3 months of waiting for BT/Openreach to install theyve just cancelled which means no internet (we were using the 4g backup)

Go2Matt by • Investigator
  • 299 Views
  • 1 replies
  • 2 Helpful

Resolved! Pay Upfront Twice

Hi all, I've paid the 5G wifi broadband upfront twice unfortunately.The first attempt was paid by Google Pay, however the website said there was a error for payment while the Google  Pay said the payment was completed. The second attempt was paid by ...

Ryan512 by • Visitor
  • 321 Views
  • 2 replies
  • 3 Helpful
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