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Resolved! Faulty EE 5G WiFi 2 Device

Hi, I’m having a really frustrating issue with my EE 5G WiFi 2 device. I’ve had it for about three months with no problems, but suddenly last night it started switching off the 2.4GHz band by itself. This makes the device pretty much unusable, since ...

Lewis_B by • Explorer
  • 471 Views
  • 2 replies
  • 1 Helpful

Mini WiFi hub

I purchased a mini hub from Argos last year for holiday and I haven’t touched it since we got back pretty much 1 year ago. I am trying to set it up and I’m seeing it’s disconnected which I’m guessing is where I haven’t used it the sim has been shut d...

4G mini hub

Hi,I received a 4G mini hub a week ago,while I’m waiting for a fibre router to be installed ,it worked for a couple of days,it is saying no connected,I phoned and spoke to someone on Thursday,they told be three masts were down and it would be working...

Aud246 by • Explorer
  • 467 Views
  • 3 replies
  • 3 Helpful

When do I get my £50 deposit back

Good morning,I have recently signed up to a contract for mobile broadband and when doing so I was asked for a £50 deposit which I was more than happy to pay.I am wondering if anyone can tell me when I will get the deposit back? I have seen some infor...

Resolved! Can I block all text messages to EE sim?

I am using a EE sim card in a mobile router (zte888) I have a house phone plugged into the router but cannot receive texts. Is there a way I can turn of text messaging to a sim card so it does not receive them or is there a third party app which will...

M0GAD0N by • Investigator
  • 589 Views
  • 6 replies
  • 1 Helpful

Resolved! Buffering

Hi allWe have had a 5g smart hub for a few months. We live on a narrowboat and it's been fine whilst on the marina and when cruising.  This last week it has been buffering like crazy. Customer service said I was a business account so put me through t...

Resolved! Mobile WiFi paid

Hi there, I’ve just moved into my own house and waiting for the new WiFi to connect to house so paid for 5 days of mobile broadband and when I try to log in to access it it’s not allowing.  Can anyone help???

External Antenna Support - 4GEE Home WiFi

I live in a rural location with no home broadband to the premises, so I rely on my 4GEE unit. A few years ago, I bought an outside antenna to improve the signal we received and the speeds went from around 8mbps to around 50-60mbps. The EE installer s...

KnewBee by • Investigator
  • 527 Views
  • 4 replies
  • 1 Helpful

SkyQ won’t connect to my EE4G router

I have an EE4G router and can’t get it to connect to my SkyQ box. When I search for networks then only the 2.4ghz network is visible. I try to connect to that network and it appears initially to work but then it shows connected for about 5-10 seconds...

Skrunkie by • Investigator
  • 7015 Views
  • 12 replies
  • 3 Helpful

Resolved! 4gee wifi has no internet

Hi my 4GEE wifi has been working fine, then suddenly It wont connect to internet. I have tired a soft reboot by pushing pin under device but it does not help. I cannot do a hard reset as i cannot access the IP http://192.168.1.1/ and log in as admin ...

stepth21 by • Investigator
  • 17022 Views
  • 21 replies
  • 2 Helpful
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