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Resolved! 4g mobile wifi router

Hey folksi bought a 4g wifi router last year to take on a caravan holiday.. we are taking it away again this year but i cant get into the account to top the device up its asking for a mobile number and i cant find the original email with it. I have t...

dejahm by • Visitor
  • 456 Views
  • 2 replies
  • 1 Helpful

Signal Stregth...

so... im in Aberystwyth town... by the train-station...my 4g phone got 5-bars signal and 20+ mbpsmy exspensive EE 5g router has 1-bar signal and 9 mbpswhis is a bit naff... dudes...this happens too often too... but hey... zen  dudes...

Resolved! Data only SIM

I have just purchased a pre-paid SIM to use in a little mobile wifi device to use whilst away in my campervan. I need to keep track of my usage so have set up my account on EE. The problem is...when I try to register the SIM it sends a code to the ph...

Resolved! Data services degraded for almost a week

My mobile internet speeds have gone down from around 950Mbps to 1.5Mbps since Monday. The original repair time (on the app) was 16 hours. That deadline has come and gone. The app status checker now does not even provide a repair time estimate.It is i...

harrygi by • Visitor
  • 824 Views
  • 2 replies
  • 2 Helpful

Smart 5G Hub intermittently hangs?

Hi folksWe installed a new Smart 5G Hub in December, and every few days, intermittently with no clear pattern, it completely hangs. It's dropped all service on: 21 & 26 December, 5, 7, 13 and now 17th of January.The light on the front stays solid aqu...

michthom by • Explorer
  • 1469 Views
  • 4 replies
  • 0 Helpful

Resolved! Unhappy Bunny

Hi everyone,Was having a few problems with my mobile broadband. Went near enough 2 weeks without. Contacted EE, equipment was collected for repair. When speaking to advisor was told credit will be added as I didn’t have service. Equipment sent back a...

Resolved! I likely know the answer but WAN IP over 5G?

I have a 5G device with SIM and want to know If I can get a full IPv4 WAN not CGNAT with inbound traffic to me can EE do this? Or is it a big no and is CGNAT only with this type of network?Thanks

Legacy0 by • Contributor
  • 908 Views
  • 3 replies
  • 1 Helpful
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