account closed

jleung57 · ‎07-03-2025

I have a valid service plan with EE and have been making my monthly payments via direct debit. However, after relocating to my current apartment, I attempted to update my address online and discovered that my account has been closed.

Could you please clarify why my account is closed despite my ongoing payments? I would appreciate your assistance in resolving this issue as soon as possible.

Thank you for your time and support. I look forward to your response.

Northerner · ‎07-03-2025

Hi @jleung57

You'll need to call EE CS on 150 as there is no customer account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎07-03-2025

Hi @jleung57

You'll need to call EE CS on 150 as there is no customer account access on these forums.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.