Mobile Broadband

Resolved! Snow storm affects mobile broadband speeds

Hi all,We have been using EE mobile broadband a few days now and it's been really good. We use the 4G smart hub just because we are very rural in Scotland and only have 4G masts in the area. I've been getting 120 Mbps down and 30 Mbps up for days, ev...

Unreturned 4G router - £600 charge?!

Someone please help! I ordered the EE 4g router for my home, but then decided to go with another provider and cancelled my contract within the 14 day cooling off period. This was back in September, and I have only just realised that I have been charg...

Resolved! Sim

I bought a new sim and top-up 10 pounds but I can’t call or text

Resolved! Changing my IPv4 to IPv6 on a device on my Hub model B625-261

Hi everyone , I’m trying to change my settings from IPv4 to IPv6 for my Xbox in the Hub settings. On the devices page it list the Xboxone with both IPv4 address and IPv6 address but there’s nowhere to switch between either setting . As anyone come ac...

Resolved! linking my 4G smart hub to my account

How do I link my 4G smart hub to my account as can’t retrieve the passcode they send to the mobile number as it is in my HUB?. I have raised the query with EE, but still have no resolution.

SMART 4G HUB

WHAT DO THE 4 SYMBOLS / GREEN LIGHTS ACTUALLY MEAN?

Data only sim

I have a Samsung galaxy tab A7 lite. I have put my EE data only sim in and it is not working. What am I doing wrong?

USB Connections

Having recently taken delivery of a EE 4G wifi device for our internet access, I am trying to source a "plug in " USB adaptor for recharging purposes - Does anyone know if the adaptor shown on the EE website - a Cygnett Essential 18W USB wall charge...