Mobile Broadband

5G Smart Hub - no antenna?

I recently moved into a house that has an antenna set up from a previous EE router. I got a new 5G Smart Hub hoping that I’d get a 5GEE router and be able to plug in the existing antenna. However, the new smart hub (model: HH20C) has no ports for the...

4gee wifi mobile hub cannot log into email

My EE 4GEE WIFI Mobile Hub is only a back-up. I am on a £5 monthly 30-day package.  I try to go in and send a couple texts every month. I ran out of credit (oops forgot) in July so package expired. I just topped up and I am on package again.  I am  o...

Data for working away

I work away from home a lot in my new job and spend 3-4 days a week staying in hotels. I've been taking my xbox with me for a form of entertainment in my room on an evening however it cannot connect to most hotel WiFi and I end up using my mobile hot...

Re: Slow Internet Speeds

EE are terrible , I’ve allowed myself to be conned into having two mobile routers in my house on two separate accounts , and then my phone, I have 4g one end and 5g the other, both are rubbish, I had an external areal fitted, no better, had a day off...

Hello EE team, I’m am living in Sierra Leone west Africa. I bought an EE Mifi ,

no internet

I HAVE A LTE 4G WIFI DONGLE . I have put in my data sim followed all the set up instructions and I keep receiving a no internet message  please can anyone help.

Netgear MR5200 connection issues

Hi all,My Netgear MR5200 has stopped working and now displays the message ‘Mobile Broadband disconnected’. I have 2 EE SIM cards and have tried both in the device but still won’t connect. Both the SIM cards work fine in my phone so it must be somethi...

Can’t purchase add-ons for 4G Mobile WiFi

HelloI have a EE PAYG 4G Mobile WiFi that has run out of data. I can no longer connect to it and it doesn’t turn on for more than 5 seconds, but it is fully charged.I have topped up money but I am unable to buy add-ons for data. I cannot connect to t...

EE Mini Box not turning on or appearing on wifi list

Hi, I am trying to turn on my EE mini box but when i do i see no green light on it, also when i reset the box by holding down the power, the box temporarily flashes green.  

Can't Link Device in EE Account

Hello, I have looked for assorted solutions, but I have my first 4G WiFi dongle to get online via laptop, but in order to remove the automatically applied moderate content block, I need to access EE, but after logging in and reaching the "Good Mornin...