Mobile Broadband

Question and content to cover Mobile Broadband.

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Resolved! NEW 5GEE router - My PS5 is restricted to NAT 3 NOT NAT 2

Hi, i have just received my new 5GEE router, which is real nice and fast. However, whilst playing my PS5, i noticed when i carry out the internet connection, my NAT TYPE is 3, NOT 2. NAT 3 restricts your game play experience completely. Can anyone he...

ChrisH1968 by Investigator
  • 11365 Views
  • 18 replies
  • 4 Helpful

5G EE router (QTAD52E) - invalid SIM

Hello everyone, My 5G EE router, model QTAD52E , is giving an INVALID SIM error with any SIM card I'm trying, even with an EE sim.Has anyone encountered this before? Any solutions?Maybe I need to set up the correct APN settings?Thanks in advance for ...

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HDaddict by Investigator
  • 715 Views
  • 7 replies
  • 0 Helpful

Resolved! Snow storm affects mobile broadband speeds

Hi all,We have been using EE mobile broadband a few days now and it's been really good. We use the 4G smart hub just because we are very rural in Scotland and only have 4G masts in the area. I've been getting 120 Mbps down and 30 Mbps up for days, ev...

FurryEwok by Investigator
  • 714 Views
  • 2 replies
  • 1 Helpful

Unreturned 4G router - £600 charge?!

Someone please help! I ordered the EE 4g router for my home, but then decided to go with another provider and cancelled my contract within the 14 day cooling off period. This was back in September, and I have only just realised that I have been charg...

ishtar2 by Explorer
  • 704 Views
  • 3 replies
  • 0 Helpful

Resolved! Sim

I bought a new sim and top-up 10 pounds but I can’t call or text 

Mclauss by Explorer
  • 446 Views
  • 3 replies
  • 0 Helpful

Resolved! linking my 4G smart hub to my account

How do I link my 4G smart hub to my account as can’t retrieve the passcode they send to the mobile number as it is in my HUB?.  I have raised the query with EE, but still have no resolution. 

LizzyT22 by Investigator
  • 1264 Views
  • 6 replies
  • 5 Helpful

Data only sim

I have a Samsung galaxy tab A7 lite. I have put my EE data only sim in and it is not working. What am I doing wrong?

BevOpal by Visitor
  • 326 Views
  • 1 replies
  • 0 Helpful

USB Connections

Having recently taken delivery of a EE 4G wifi device for our internet access, I am trying to source a "plug in " USB adaptor for recharging purposes - Does anyone know if the adaptor shown on the EE website  - a Cygnett Essential 18W USB wall charge...