Mobile dongle EE40VB-2AE8GB3

[ashmews4]

How do I reactivate a mobile network dongle that I have not used for about 4 years

[bristolian]

If the dongle was on PAYG, the hibernation policy completely disconnects an unused device after 9months.

If a dongle is on pay-monthly, it remains live for as long as the monthly bills are paid. If bills go unpaid, they fall into the collections process.

[ashmews4]

Hi bristolian. Thanks for the info. It was PAYG and I stopped using it
about 4 years ago so definitely hibernated and no bills outstanding. All
paperwork from 2017 lost. Would like to wake it up to use at a caravan. Do
I need to pop in to EE or can I do it online? Any clues would be great.
Thanks again

[Leanne_T]

Hi there @ashmews4 

If the SIM has not been used in over 4 years the number would have been recycled and lost.

You can order a new SIM card online or in an EE Store. 

Leanne.

[ashmews4]

Hi Leanne-T,
Thanks for that. I'll check it out in store tomorrow.
Best regards

[Leanne_T]

No problem @ashmews4 

Leanne 🙂