Mobile Broadband

Switching plans

Hi,I got a letter recently about my mobile broadband plan expiring, and that the monthly payments would go down if I renewed for an 18 month contract.How would I switch onto this new plan? And is it possible to see the contract upfront so I can check...

Unable to unlock 4GEE Wifi Mini

HiTrying to unlock 4GEE Wifi Mini that was supplied as part of my BB contract to use a Three SIM with it.Called EE today and got a 10 digit unlock code.Did all firmware updates on device and factory reset.Insert 3 SIM (which works fine in my phone) a...

Mini WiFi has a red signal indicator

Just received my mini wifi box with 75gb as part of a pay monthly plan.   The internet connects but will not load up or work due to the signal indicator being red indicating no signal.  I’ve reset the box and tried taking the sim out and putting it b...

5G Smart Hub - no antenna?

I recently moved into a house that has an antenna set up from a previous EE router. I got a new 5G Smart Hub hoping that I’d get a 5GEE router and be able to plug in the existing antenna. However, the new smart hub (model: HH20C) has no ports for the...

4gee wifi mobile hub cannot log into email

My EE 4GEE WIFI Mobile Hub is only a back-up. I am on a £5 monthly 30-day package.  I try to go in and send a couple texts every month. I ran out of credit (oops forgot) in July so package expired. I just topped up and I am on package again.  I am  o...

Data for working away

I work away from home a lot in my new job and spend 3-4 days a week staying in hotels. I've been taking my xbox with me for a form of entertainment in my room on an evening however it cannot connect to most hotel WiFi and I end up using my mobile hot...

Re: Slow Internet Speeds

EE are terrible , I’ve allowed myself to be conned into having two mobile routers in my house on two separate accounts , and then my phone, I have 4g one end and 5g the other, both are rubbish, I had an external areal fitted, no better, had a day off...

Hello EE team, I’m am living in Sierra Leone west Africa. I bought an EE Mifi ,

no internet

I HAVE A LTE 4G WIFI DONGLE . I have put in my data sim followed all the set up instructions and I keep receiving a no internet message  please can anyone help.

Netgear MR5200 connection issues

Hi all,My Netgear MR5200 has stopped working and now displays the message ‘Mobile Broadband disconnected’. I have 2 EE SIM cards and have tried both in the device but still won’t connect. Both the SIM cards work fine in my phone so it must be somethi...