Smart 4g hub with incorrect password

[igorr3001]

I bought a Smart 4g hub, model D412C57, s/n C57ABL2497K2AO67 on AliExpress. But the admin password is not correct. I can't enter settings. How to get the admin password?

[XRaySpeX]

@igorr3001 : If the admin pwd on the label doesn't work do a factory reset by pressing a pin into the Reset pinhole for about 10 secs.

[igorr3001]

Thank you for your answer, but reset don't help. I have a problem to use phone. Why support don't send work password by email? Ussualy password admin works on other routers.

[XRaySpeX]

Return it to the seller.

[igorr3001]

Thank for advice, but i can't it. Seller don't answers.

[XRaySpeX]

Then claim against the marketplace's buyer protection policy.