Smart 4g hub with incorrect password

igorr3001
Investigator
Investigator

I bought a Smart 4g hub, model D412C57, s/n C57ABL2497K2AO67 on AliExpress. But the admin password is not correct. I can't enter settings. How to get the admin password?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@igorr3001 : If the admin pwd on the label doesn't work do a factory reset by pressing a pin into the Reset pinhole for about 10 secs.

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igorr3001
Investigator
Investigator

Thank you for your answer, but reset don't help. I have a problem to use phone. Why support don't send work password by email? Ussualy password admin workBad password.pngIMG_9329.JPGs on other routers.

Return it to the seller.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
igorr3001
Investigator
Investigator

Thank for advice, but i can't it. Seller don't answers.

Then claim against the marketplace's buyer protection policy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP