Mobile Broadband

EE 4G Wi-Fi constant power saving mode

Hi got an we 4g Wi-Fi straight out of box today. Initially wouldn’t connect to anything but then got four bars of signal in the loft (three in bedroom below). But only Mac in home office will connect to internet. Sky box, PlayStation and phone all co...

VPN Issues with Possible Solution????

Hi All, new to the EE Community and hoping some of you clever cookies can bring your experience to bear. I entered in to contract with EE for 4G WiFi in March of last year.  Explained to the nice lass at EE that I was looking for a solution that woul...

My EE wifi mini will not charge. Need help and is it repairable?

There will be no Wifi in the building where im going on holiday in Essex uk.

I will be away for a week in Essex with no WiFi in the flat.  I need to attend an online study group for 2 hours one evening. Can I do it on my phone connection or do I need to buy an external device, and wont that be costly if I have to.Any advice m...

Really poor upload speed

I have the mobile 5GEE broadband mobile router. Download is over 200mbps in Surbiton on the edge of London but upload is less than 1mbps. I don't know why it is so slow. I am using 2 external aerials plugged into the back and have tried resetting the...

5Gee 2021 Home Router - Fan Noise

I've had the 2021 5Gee Home Router running for a couple fo months without issue - easily integrated into my pre-existing mesh setup, and now getting much better speeds up and down. However, in the last couple of days the fan in the unit has become IN...

5GEE Smart Hub noisy fan and poor EE customer service

So I took the plunge almost 4 weeks ago and got rid of my BT landline and slow BT broadband. Purchased an 18 month contract on an unlimited 5GEE Smart Hub.After regular drops (no internet for 2-3 mins) every hour or so in the first few days, I change...

Unlocked 4gee mini ee40

Followed instructions,Added no ee sim, asked for unlock code, out code in from ee site..said successful. Out ee sim back in, checked for updates, said device up to date. Will not see any other sim card.Please help

5gee router ping

I purchased a 5gee router recently as I thought it might give me better ping while gaming over the my iphone which I tether using 4g. My Iphone gives me around 40-50 while gaming. I live in the city centre and on the 5gee router I have 5g full bars s...

Sim not working

My sim isn’t working I need help