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Random phone number added to my EE account

ChiLanyy
Visitor

‎26-04-2024 12:47 AM

A random phone number has been added to my account today? I have no idea why? This is my first contract with EE and everything has been fine but today I've checked my EE app to check my data and it says I have another device but no information pops up apart from a phone number? Any ideas

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎26-04-2024 03:27 AM

Could it be the mobile no. of your router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
trp502
Explorer

‎27-05-2024 10:51 AM

I've just discovered the same issue. Same as described above , 10 months into a 12 month sim only contract . I do not have any other ee products and I have not enquired about any other products.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to trp502

‎27-05-2024 01:22 PM

@trp502  Then you need to call customer services asap about this.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
trp502
Explorer

‎27-05-2024 01:29 PM

Seems to have self corrected @ChiLanyy , hope yours is sorted too !

0 Helpful