EE 4G WiFi Hub - Netflix won’t load!

[katifer_5]

Hello all,

Thanks to the storm before Christmas which brought down several trees and our fibre optic, leaving us without wifi, I purchased the above! With unlimited data. 

it’s just about manageable to WFH although Teams isn’t great.

Prime, iplayer and Now all work fine when connected to its wifi, but Netflix won’t and shows error NW-2-5.

I’ve seen similar posts which all mention DNS and routers etc but I don’t think this will be the issue here as it’s its own device and connection. I would get it if no streaming worked but it’s only Netflix that refuses. 

Any suggestions? Many thanks!

[Katie_B]

Hello @katifer_5. 

Do you have other devices connected to the Hub when trying to use Netflix?

Katie

[katifer_5]

Hello,

no nothing else connected, I make a point of coming off the wifi on my phone for it to work better!

thanks 

[Katie_B]

Hi @katifer_5. 

Thanks for getting back to me. 

I have found a page on Netflix which gives you some helpful information on the NW-2-5 error. 

Katie