On network, no internet
Router on and connected to network but not connecting to internet. Any ideas please?
Forum Posts
Re: 4G EE Home Router (2017) is substantially slower than my iPhone 13 Pro Max 4
Suffering from exactly this and it's affecting my work.4G on my iPhone 13 Pro Max is significantly faster than my 5GEE router on the 4G network. Both devices are in the same room.I don't think I can justify £50 odd for this, which is a shame because ...
Resolved! NEW 5GEE router - My PS5 is restricted to NAT 3 NOT NAT 2
Hi, i have just received my new 5GEE router, which is real nice and fast. However, whilst playing my PS5, i noticed when i carry out the internet connection, my NAT TYPE is 3, NOT 2. NAT 3 restricts your game play experience completely. Can anyone he...
5G EE router (QTAD52E) - invalid SIM
Hello everyone, My 5G EE router, model QTAD52E , is giving an INVALID SIM error with any SIM card I'm trying, even with an EE sim.Has anyone encountered this before? Any solutions?Maybe I need to set up the correct APN settings?Thanks in advance for ...
Resolved! Snow storm affects mobile broadband speeds
Hi all,We have been using EE mobile broadband a few days now and it's been really good. We use the 4G smart hub just because we are very rural in Scotland and only have 4G masts in the area. I've been getting 120 Mbps down and 30 Mbps up for days, ev...
Unreturned 4G router - £600 charge?!
Someone please help! I ordered the EE 4g router for my home, but then decided to go with another provider and cancelled my contract within the 14 day cooling off period. This was back in September, and I have only just realised that I have been charg...
Resolved! Sim
I bought a new sim and top-up 10 pounds but I can’t call or text
Resolved! Changing my IPv4 to IPv6 on a device on my Hub model B625-261
Hi everyone , I’m trying to change my settings from IPv4 to IPv6 for my Xbox in the Hub settings. On the devices page it list the Xboxone with both IPv4 address and IPv6 address but there’s nowhere to switch between either setting . As anyone come ac...
Resolved! linking my 4G smart hub to my account
How do I link my 4G smart hub to my account as can’t retrieve the passcode they send to the mobile number as it is in my HUB?. I have raised the query with EE, but still have no resolution.
