Unlimited plan with Phone

KaiSwann
Visitor

‎13-05-2024 02:00 PM

Is there supposed to be extra charges on a phone bill for Text messages if you have unlimited? Isn’t that the point of it?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-05-2024 02:10 PM

Unlimited what?

If you have an unlimited data SIM in a mobile router you may have no text allowance & therefore have to pay for them.

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Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎13-05-2024 02:23 PM

@KaiSwann  Sending a text isn’t using the data allowance to send that text so therefore it’s a chargeable action if you send a text.     The data is for accessing the internet only. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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