EE Smart 4G Hub

[jockwav1]

Hi,hopefully someone might have the answer to this.

I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.

It is driving me nuts,hope someone can help.

[jockwav1]

N o i don`t have anywhere to try my router away from home.

I can`t really remember everything the tech team said,but i am just going to leave it there,had enough

[Ali_A]

@jockwav1 

Have you needed to reboot every day since you got it, or is this something that only started in the last few months? 

I'm not sure why loosing connection daily would be a router issue. More likely a connection issue. 

You can check coverage and network status at Check mobile coverage where you can also report any issues you are facing, as well as sign up for updates on any known issues that may be going on. 

It may also be worth contacting the technical team one more time where the team could perform a SIM refresh to ensure connection is stable. 

Ali 

[jockwav1]

Had enough of this crap router,time to move on i think!

[Peter_W]

Hi again @jockwav1.

It's absolutely your call on this one, but I'm disappointed to hear you're continuing to struggle to get the most from your 4G Hub. 

As @Ali_A mentioned last time, it's worth speaking with our team so we can be sure we've done all we can here, but if you're out of contract you could look into the option of cancellation. 

Peter

[jockwav1 · Accepted solution]

Been through it all,no help at all i am leaving as i am only on a 1 monthly rolling contract that i have had for a few years.

I will cancel my DD with my bank today as it is not due again until 21st of the month again.

[Peter_W]

It's absolutely up to you here, @jockwav1.

Just as a heads up though, if you're on a pay monthly plan, cancelling the direct debit does not automatically cancel the contract. You still need to put in a formal request with our team. 

If you give us a call on the number listed on the page linked below, they'll be able to help you get this set in motion:

Contact Us About Mobile Broadband Billing and Account | EE

Peter

[jockwav1]

The new supplier will take care of that