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EE 5G Router drops connection several times a day

I bought a new 5G router in July 2025. Ever since, the internet has worked fine some of the time, then intermittently drops out (for 30 seconds or so), and comes back up. Or sometimes we need to reboot it to get it back up. I am unable to get fibre b...

Swan123 by • Investigator
  • 990 Views
  • 7 replies
  • 0 Helpful

EE Smart 4G Hub

Hi,hopefully someone might have the answer to this.I bought this hub from EE shop about Jan 25,it works ok but i have to re-boot it every single day without fail.It is driving me nuts,hope someone can help.

jockwav1 by • Established Contributor
  • 3976 Views
  • 38 replies
  • 10 Helpful

EE Ip address keeps changing

Hello,            I  purchased the best broadband package as I run a number of web sites. To upload new content to these web sites which is a daily occurrence, the company use my ip  address as a useful guide to who I am, and block others from postin...

Resolved! Mobile data

Hi. I have just linked my EE broadband to my EE mobile to be under my account which also has my husband's mobile number.  When I did this my husband and me both received unlimited data on our mobiles.   I normally have 6 and my husband has 1. My ques...

Resolved! Pay as you go wifi - credit activation help needed

I have purchased £15 of credit (top up) for my PAYG WiFi SIM and can't figure out how to activate this so that I can actually use the data. When I try to do it via the app it asks for the EE mobile number to verify via  text message. I don't have a m...

SJMISO3 by • Visitor
  • 471 Views
  • 1 replies
  • 0 Helpful

Upgrading EE 4G Router and EE Bands

Hi, Been using my EE 4G WiFi router for 3-4 years (with BT Whole Home WiFi mesh discs) and am looking to upgrade. To those that have, is it better to get a combined modem/router that is compatible with 4G or separate the two devices? Also, would upgr...

Resolved! Re: Smart 4G Hub keeps dropping signal

I have had this problem for 8-9 months now , my phone is EE and gets mega fast speed but the £50 something a month WiFi is constantly dropping out, it started doing it at night 22:35 every night and now just does it whenever it feels like it,I’ve mov...

Pay Monthly

I went into an EE store this morning and upgrade my sim from a PAYG to a pay monthly and the staff member that helped me said it would change immediately yet it still hasn’t changed also I haven’t received a confirmation email or message to say that ...

Theo26 by • Investigator
  • 602 Views
  • 5 replies
  • 0 Helpful

Plex and EE Mobile 5G Router

Being in an area where I can only get 5G for anything decent internet wise - I got the Sim only plan for my ZTE T3000 router and the MC889 modem. The problem arises when we try and access the network for Plex and CCTV. I have enabled ipv4 and ipv6 in...

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