Mobile Broadband

Need to access 5G router, 2.4Ghz needed for many household items.

New to EE, moved to a 5G router and now finding some radiators and smoke detectors which operate on 2.4Ghz are not connecting, on one tech platform was told I need to access the router settings, disable the 5g temporarily so the 2.4 can access the ra...

mobile modem connection.

I purchased a mobile modem two weeks ago with unlimited data sim. Connected to the computer and works well, today it failed to connect saying it needs a WPA2 personal password. Tried the password it came with and no good.Can anyone help with a WPA2 d...

Resolved! Topped up EE 4gee Wifi by ringing 150, taken payment but credit never received

I ran out of data, and was struggling to top up my 4gee Wifi online. It appeared that without data, you can't top up! So topped up by ringing 150, the payment was taken, but credit never received.As it is a router, there is no phone to text from, jus...

Admin password for Mini-Hub

So, I've just taken delivery of a Mini Hub to tide me over until BT get my broadband working.I've got the Wifi login - and that all works.I don't have the Admin login which would allow me to change the SSID and wifi password.There's no mention of it ...

Facebook and Instagram not loading on Smart 4g Hub

I have a Smart 4 G Hub ( since February 2024) providing all my home broadband and wifi. All of a sudden we are unable to connect to Facebook and Instagram via wifi which will not upload and refresh. Previously both were working fine.The only network ...

Resolved! Lee

[mod edit: title changed to remove personal details]

Wrong information

I’m got as long as I have had mobile account which must be 40 years at least EE repeatly inform me when there iisxfaukt on system the problem is it is about 2 or three existing properties I could not count how many times I have been on to them about ...

Resolved! EE 4G mobile PAYG WiFi router

HiMy partner has a payg wifi router for when he is out and about but is struggling to figure out how to check how much data he has left - he knows how to top up just not how to check data - any help

EE 4G Router awful

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. The download and upload speed is abysmal. The signal dro...

Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White

Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old...

Mobile Broadband

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