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Facebook and Instagram not loading on Smart 4g Hub

I have a Smart 4 G Hub ( since February 2024) providing all my home broadband and wifi. All of a sudden we are unable to connect to Facebook and Instagram via wifi which will not upload and refresh. Previously both were working fine.The only network ...

Toby192 by • Investigator
  • 2708 Views
  • 17 replies
  • 3 Helpful

Resolved! Lee

[mod edit: title changed to remove personal details]

Wrong information

I’m got as long as I have had mobile account which must be 40 years at least EE repeatly inform me when there iisxfaukt on system the problem is it is about 2 or three existing properties I could not count how many times I have been on to them about ...

Jimses by • Visitor
  • 332 Views
  • 2 replies
  • 1 Helpful

Resolved! EE 4G mobile PAYG WiFi router

HiMy partner has a payg wifi router for when he is out and about but is struggling to figure out how to check how much data he has left - he knows how to top up just not how to check data - any help 

alili by • Investigator
  • 653 Views
  • 6 replies
  • 1 Helpful

EE 4G Router awful

We live rural and had been recommended to use the EE 4G router for wifi. We were informed that we would have no issues with speed and usage by EE however it is the worst wifi we have ever used. The download and upload speed is abysmal. The signal dro...

BrinScaff by • Visitor
  • 15077 Views
  • 21 replies
  • 20 Helpful

Smart 5G Hub3 HH70C WiFi7 Tri-Band Router White

Iv'e had this since september 2024, but since February 2025, i have had increasingly had problems connecting to it, with all our devises, since beginning of March, I have had to reboot it 5 or 6 times a day, its got so bad that I have now got our old...

Gary227 by • Investigator
  • 1179 Views
  • 5 replies
  • 0 Helpful

Overcharging additional router and line

At the beginning of the year I ordered a 5g router, after a couple of weeks I noticed the router wasn't working at the speeds promised so I called for technical customer service (2× phone calls at over 1hr each) which ended with ee saying my 5g wasn'...

VixP by • Explorer
  • 426 Views
  • 2 replies
  • 0 Helpful

Resolved! Youtube says I'm using a VPN/Proxy

On Youtube I've been watching match highlights from the Bundesliga and La Liga for years. Today I get an error message saying:VPN/proxy detectedTo continue, turn off your VPN/proxy. This will allow YouTube to locate the best content.I don't use a VPN...

chrishuk by • Investigator
  • 4386 Views
  • 6 replies
  • 2 Helpful

Extra charges

I recently upgraded my account from a 4G hub with unlimited broadband to a 5G hub with unlimited broadband for £55. The contract for this started on 2nd September and the hub arrived on 4th September. The connection died last night and when I went to...

Kuraudo by • Visitor
  • 446 Views
  • 1 replies
  • 0 Helpful
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