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Resolved! How to identify which external antenna I have

Hi.A couple of years ago, EE installed an external antenna which boosted my 4G signal strength on my 4GEE Router. We're starting to pick up 5G signals in the area (which are very weak on the phones) and I'm wondering if the external antenna can also ...

Phone bill

I have had money troubles and have been unable to pay my phone bill for the month of February. I get money on the Thursday coming up. I was wondering if there’s any way I could have my service restored until Thursday when I will pay what’s due. I nee...

Data

Our data allowance for the month commencing 9th March is already shown as fully used.But ….. we have not been using mobile services for the past 2 months !Where has our data gone ?

EE 4G Broadband and Spotify Connect

Hi, I have just finished setting up my new EE 4G WIFI and I'm having some issues with Spotify Connect. All devices have been reset/restarted and set up on the new Wifi. When playing music on Spotify on my phone and going to connect to a speaker (Goog...

EE MOBILE BROADBAND

This is the worse company I have ever had to deal with, they rely on that the wifi had used the minimum however it does not work, they said that I have used twitch when I DO NOT use twitch they promised me cancellation without cancellation fee becaus...

5G not as efficient as I was told when I got the contract.

So aside from the speed actually being decent - 9-13MBps on Steam, and 127-238Mbps on Xbox Series X (when paying for 143Mbps), that's aboot it. Phone WiFi drops on the odd occasion with 3 different mobile phones, and on the Series X and S, you can't ...

5GEE router signal getting weaker/losing it completely

I've had a 5GEE router for a while now and when I first got it it was fine, messed around until I found the perfect spot for it to give me high download/upload. Currently sitting at an average of about 250mb/s which is about 20ish megabytes a second ...

UPnP Not Successful XBox / 4GEE Router

I just got the 4GEE Router as Fibre was not great in my area. My son is having some issues with his Xbox and it says 'UPnP Not Successful' when playing some games and he needs this working. I need to somehow apply this on the router. https://suppor...

Zte MC801 not working on new EE sim after upgrade

I experienced losing connection with my ee sim in Zte MC801 router which previously working for a year nowhere are the troubleshooting guide that I have made Factory reset my router, check updates on the firmware and review the APN where my ee s...

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