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2021 EE 5G WIFI HUB - Only showing GREEN 4G connection

ChrisH1968
Investigator
Investigator

‎24-04-2026 06:50 AM

Hi, 

I live in central Northampton and have no option (as far as i know) for fibre, and only have an EE 5G WIFI HUB router for internet. Had it 3 years, sat by my window and consistently has BLUE indicators - 5G signal received - GREAT! In the last week, all i can get is GREEN indicators - 4G signal (BLUE 5G shows briefly now and again / sporadically) Have factory reset many times, checked the sim, moved it around....which was pointless, and has not rectified the issue. Not sure if my 2021 router is too old or is malfunctioning / failing. Coverage checker shows GREEN all around me! Extremely frustrated, have reported to EE two days ago, no updates. Not happy! 

0 Helpful
1 REPLY 1
Michael_D
EE Community Support Team

‎24-04-2026 09:47 AM

Hi @ChrisH1968 

Thanks for coming to the community.

If possible, it is worth trying to put the SIM into a phone to see if the 5G signal comes up on that. If it does, then it looks like it would be device related, and if not it could be the network or the SIM.

When you have looked at the coverage checker and entered your post code, it will show green, as this would be the expected coverage in the area, but underneath the coverage box on the left, there will be a network status, showing if there are any current problems or works in the area.

If there was nothing showing, you can report the problem there. If this where you did report a problem, it can take up to 48 hours for this to be checked out by our network team.

If you get a reply from that saying they cannot find a problem, it is worth giving our tech guides a call, and they can look into this in more depth for you.

Michael