EE sim in EE 5g router HH70C shows connected to BT 5g

[BigBadWill]

Using a EE 5g enabled sim in a EE router (HH70C), running the latest firmware. When I run a broadband speed test, it says the network supplier is BT and not EE !!
If I use the same sim in my mobile (5g enabled) and run the same website broadband speed test, it says I'm connected to EE.

So I assume its a APN setting ? Which I've googled and ChatGPT what the APN settings should be but nothing connects the router to the EE network. I asked my local EE shop and even their sims connect to BT. As the router is unlocked I tried a PAYG sim from Three and it says I connect to Three network. So that tells me its not the router. As everything is set to default.

This is driving me crazy lol You might ask whats the difference on who supplies the broadband ? but my EE TV box somehow stopped working and I was asked to factory reset the box, but the box menu colours were blue when it came back online !! The shop connected the TV box to their system and factory reset it and the EE colours and menus returned to the yellow and teal. This is how I found out the EE router was connecting to BT and not EE.

Any ideas, how I can get the ISP to show EE ?

Thanks in advance.

[Matt_124 · Accepted solution]

EE Mobile traffic is routed through BT infrastructure and IP address pools.

Your EE TV Box likely hadn't "connected to EE" since it was last connected to a fixed-line EE Broadband connection and the factory reset put it back to the standard YouView interface as no EE Broadband connection was detected during setup (as it is not connected to a fixed-line EE Broadband connection). EE TV is not offered or provided on EE Mobile connections.

TV packages on BT are also branded as EE TV anyways nowadays, so would not produce the behaviour you have described.

Your TV Box is not using the EE TV service, it is simply operating as a Freeview YouView Box on a WiFi connection to use the Apps but just with an EE-branded interface from the connection it was set up on.

The solution is for this to be connected to a fixed-line EE Broadband connection when set up. That is the only way in which the EE interface will show.

[BigBadWill]

Hi Matt_124

Thanks for that and I did guess that was the reason. I wanted to use the 5g EE router instead of the land broadband, because BT openreach haven't upgraded our cooper lines to fibre and its not scheduled to be done till next year. So thought that a 5g EE Router with a EE TV box, should fix the issue of slow connections, but as you said and I found out, that it only shows the BT menu when the box has to be factory reset. 
Its working now using the 5g EE Router, after it was built on a EE landline broadband, but worried that if the box needs another factory reset then it will switch to the BT menu and I will need to attach it to the slow EE landline.
The house uses the 5g EE router because the copper line has a max speed of 56mb, which is painful lol both for watching social media videos and the family constantly moaning at me for the slow speed, but with the 5g EE Rotuer, I have a happy family. 
Just thought that its a EE 5g Sim using a 5g EE router, with a EE TV box, that I would be allowed to carry on watching the packages I have on my EE TV box and it should all work. Clearly not when a factory reset happens. 
Maybe EE are missing a chance to get a head of the streaming market by allowing EE customers (which their set up can be detected) to use the 5g EE Router with the EE TV box. 
Who knows why and maybe watch this space to see if they let it happen lol 
To quote Albert Einstein - "Imagination is more important than Knowledge. Knowledge is limited. Imagination encircles the world"

[BigBadWill]

Hi
The box was connected to a EE landline and I did have the EE colours. it was only when I used the 5g Router that I got the BT Blue colours. When I connected it back to the EE landline then it did a software update and returned to the EE colours. 
Your mention of the " IP address pools", is interesting and will allow me to look at this in a different way. 
I now know who I need to talk to, to get this to work. At least as a test and confirm if I can use the 5G router option.
Thanks for the help.