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Essentials Sim - low speed

And71
Explorer

‎25-03-2026 08:51 PM

Hi we’ve just ordered data sim £23 pmth but the speed is very low download 4.75mb/s vs our home speed 120+ Is this usual and will it speed up 

also we ordered a data only sim (specifically asked the agent) but the account says unlimited calls and sms as though it’s a mobile phone sim which isn’t what we ordered??

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎25-03-2026 08:57 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎25-03-2026 09:32 PM

When you refer to your "home speed", do you mean fixed-line broadband?

Do you have any other EE phones in this location, and if so what speeds do they achieve?

0 Helpful
And71
Explorer
In response to bristolian

‎26-03-2026 03:23 PM

Yes we wanted a mobile broadband to take where those when we go on holiday around the UK, but the speed is extremely low much lower than expected and we wondered if this was usual or if it would speed up

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