24-01-2025 02:33 AM
i am paying high bills from last 2-3 month
now i am in depression still i don’t have much work and i am paying high bills
i didn’t used any extra service and this month i got charges for extra service
Solved! See the answer below or view the solution in context.
24-01-2025 08:11 AM
Hi @madhuri28
I know it can come as a shock when your bill is higher than you're expecting it to be.
Have you had the chance to view the full breakdown of your bill online yet? If you have extra charges, that indicates you're using services outside of your standard allowances.
Please look at our help page if you have problems paying your bill and make sure you speak to our team directly using the contact information on that page.
Linzi
24-01-2025 08:11 AM
Hi @madhuri28
I know it can come as a shock when your bill is higher than you're expecting it to be.
Have you had the chance to view the full breakdown of your bill online yet? If you have extra charges, that indicates you're using services outside of your standard allowances.
Please look at our help page if you have problems paying your bill and make sure you speak to our team directly using the contact information on that page.
Linzi
25-01-2025 05:10 PM
i requested twice to call me back for talk about the queries
still don’t get any call
can someone tell me why this happened ?
thnxx
25-01-2025 08:03 PM
This forum does not have access to individual customer accounts and you were correctly advised previously, to call into CS to discuss your specific circumstances.
26-01-2025 09:03 AM
26-01-2025 11:02 AM
i went to the “make a complaint” option and then made a complaint and usually when i do this they call me back but from yesterday they are not calling me back
26-01-2025 11:36 AM
Why the need to go straight to raising a complaint? Why not just take the advice on contacting customer sevices, a call in & i'm sure it can be resolved
26-01-2025 11:40 AM
it take so long to talk with them that why i directly make complaint