Competition Charge

London1947 · ‎02-05-2025

I entered a competition by tecting £2.50 to the competition line - why do I also have a separate charge of 21p added to this when unlimited texts are supposed to be part of my package?

Northerner · ‎02-05-2025

Hi @London1947

It is a premium text outside of your plan.
It will say you will be charged an extra charge in the competition terms and conditions.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎02-05-2025

Hi @London1947

It is a premium text outside of your plan.
It will say you will be charged an extra charge in the competition terms and conditions.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.