Childrens contracts charged for my subscription

[simondaniel1]

I have checked my bill and my apple music subscription and life 360 subscription charge is showing as extra charges on my bill but also on my Children's contracts, also roaming charges are on their bills when they weren't abroad with us. Any ideas?

[Schockwave · Accepted solution]

@simondaniel1 , I would suggest speaking to customer service about this, Have your children got  any restrictions on their account? You should be able to do this via the EE App or website by clicking on each account and setting the restrictions by clicking on parental control.

[bristolian]

When you mention roaming charges, do you mean actual call/text charges? Or for roaming bundle add-ons?

[simondaniel1]

Hi, we were charged £2.59 per day whilst on holiday, it was only myself and my wife abroad on this occasion, the charges went on one of our childrens accounts also.

[bristolian]

£2.59 is the daily charge for using any of your UK allowances within the EU-zone.

In practice this means making or receiving any calls, sending any texts or using any mobile data.

[Peter_W]

Hi @simondaniel1.

This definitely shouldn't be possible, as like @bristolian mentioned these charges should only kick in if usage is detected from the SIM in question. 

Is it multiple days per number billed here, or is it just a one-off?

Also when you landed were you prompted to purchase anything?
Peter