EE app and website

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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

1 on the App icon

Why is there a 1 on EE App icon

can’t sign in

i cant verify my gmail

i cant verify my gmail on site

Can’t gift data

I am so fed up with the EE app which won’t allow me to gift data. The same screen keeps coming up with they can’t access that information and please close the app and try again. I had to actually go into a store to get them to do it for me. I have tr...

Resolved! New email address

I need help with Changing my new email address with my number to link up with my new email address [Mod edit: Please do not post personal information on the public board. Thanks!]

Account

hi there, so I recently got a new phone and I can’t access my ee app to show me my usage for my new number, I’ve tried to register a new account with my new number but it tells me I already have an account with that number which I’m assuming is my ol...

Resolved! My ee account says I’m not account holder?? I’m 52

Unable to upgrade online

I'm trying to upgrade online but it says no plans available. I've called countless times over the last few days with no avail. I have a discount code that can only be used online and after calling I was told there's nothing that can be done. I've tri...

Account details

I've previously had an EE pay as you go phone, now no longer used. I've switched my BT mobile to EE today, keeping my number (received Sim, installed and operational). However I can't change the number associated with account to my mobile number. On ...

Multi phone account

I have 3 phones on my account but 1 has a sim from a different provider. I am trying to log into My EE but it won't let me in until I register the number of the number we don't use, is there a way around this as my daughter doesn't know the original ...