Account Deletion

oskarpiwo70 · ‎26-09-2022

Hi everyone. Can someone tell me how to delete the My EE account? I am no longer a EE customer and but my online account still exists and there is no option to delete it. I seen a post similar to this, but it only explained on how to delete the EE Community account. Thanks

XRaySpeX · ‎26-09-2022

Those were the instructions for deleting a PAYG no. when it's still registered to MyEE. If you want the whole MyEE deleted you will need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Chris_B · ‎26-09-2022

@oskarpiwo70 Once you move away from EE your account will cease on its own. Was you a contact or PAYG customer? Did you move your number to the other network?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

oskarpiwo70 · ‎26-09-2022

I was a PAYG customer and I didn't port my number over as it kept giving me errors and wouldn't give me my PAC code.

XRaySpeX · ‎26-09-2022

In your online MyEE go to Menu > A/c Settings > Manage my Nos. > Remove & Confirm.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

oskarpiwo70 · ‎26-09-2022

Im sorry but that didn't help me as my online account still exists. I'm looking to get it deleted. Do i have to phone EE to get them to delete it over the phone?

XRaySpeX · ‎26-09-2022

Those were the instructions for deleting a PAYG no. when it's still registered to MyEE. If you want the whole MyEE deleted you will need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

NimrazThawoos · ‎06-11-2022

Hi..

I am also looking for the same option.. so far I didn’t find.

if anyone know pls let us know.

thx

Christopher_G · ‎07-11-2022

Hi @NimrazThawoos

Welcome to the community.

If you contact our Mobile Care team, they will be able to remove your details from the My EE system.
Chris