EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 605999 Views
  • 0 replies
  • 12 Helpful

Help with email link

Dear sir or madam . I have sent you the wrong email address to set up my ee account. How do I replace it with a new email please .

Debsp13 by Visitor
  • 400 Views
  • 1 replies
  • 1 Helpful

App and website down

Hi, I don't suppose anyone has ever had this issue before where you log into all to try and see balance and data allowance but it shows you this message on the app then also doesn't let you see anything on the website either? Very worried and stresse...

Screenshot_2022-09-28-02-06-53-644.jpg Screenshot_2022-09-28-01-46-56-427.jpg
Soph3768 by Visitor
  • 405 Views
  • 1 replies
  • 0 Helpful

App is broken, live chat doesn't work

Ee has been shockingly bad this year and the whole network of customers are suffering while paying hard earned money. The app is an absolute joke the live chat is laughable, they pick and choose when they want to be available to help customers 90% of...

MorggDonn by Investigator
  • 653 Views
  • 3 replies
  • 3 Helpful

terrible non existant customer service with EE

I am going with back to BT and their brilliant service.  I have only just joined EE and want to buy some N-real glasses as I am deaf.  EE make it impossible to talk to them by mail (needed by me obviously) and their website just doesnt work. I will s...

Russ35 by Visitor
  • 577 Views
  • 2 replies
  • 2 Helpful