EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589732 Views
  • 0 replies
  • 12 Helpful

Current usage

I cannot seem to access my current usage. When I click on it all that comes up is a blank screen 

Paddyone1 by Contributor
  • 1186 Views
  • 15 replies
  • 2 Helpful

Web Page (add-on.ee.co.uk)

Something unusual has started happening when I access the Web Page (add-on.ee.co.uk) for checking how much data I have left and purchasing further add-ons. I have been getting a “403 Forbidden” error page, which persisted until I clear iOS Safari cac...

j0hnh4rv3y by Established Contributor
  • 3771 Views
  • 8 replies
  • 6 Helpful

EE iOS iPhone app update

I have updated the EE app on the iPhone and I already miss the previous version.Each time I open the app it asks me to sign in. Doesn’t recognise my auto login using Face ID (the previous version did)Then each time it asks me to set a pin and keeps t...

richyrichy by Established Contributor
  • 495 Views
  • 1 replies
  • 0 Helpful

Login issues

Hi, won't let me login to the app on my phone. No matter what I do, turn off, uninstall, reinstall still says there's a problem, try again later

Ashy1963 by Explorer
  • 375 Views
  • 3 replies
  • 0 Helpful

Account holder

I am the account holder but the app says I am not.. it suggests I get the account holder to log in to make changes but I am the account holder and I pay the bills from my personal account! 

Jom69 by Visitor
  • 374 Views
  • 2 replies
  • 0 Helpful