EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 589629 Views
  • 0 replies
  • 12 Helpful

Gifting data

since updating the app were unable to gift data to family members. Can this be fixed at all

SteveRFC by Investigator
  • 526 Views
  • 5 replies
  • 1 Helpful

Can no longer share data or find 'Family Usage'.

I have a family account with three numbers/phones and have regularly shared data, until now. When logging in to my account there is no longer an option to do this? Has it been moved? Or has it been discontinued? If so when and why? This is a major fe...

PaulCat by Investigator
  • 2734 Views
  • 10 replies
  • 8 Helpful

The new EE app

I always opened the app on my iPad. when I try now I get the message app being upgraded this problem has occurred for three days, what is wrong 

Re: New app not registering data allowance correctly

I’ve tried texting AL to 150 and that shows an incorrect balance of data but at least it did show I had data unlike the new app which shows zero.  I have deleted app reset phone restarted and everything else suggested.  I have even contacted EE who s...

Debbie15 by Explorer
  • 341 Views
  • 1 replies
  • 0 Helpful

Hi

Hello I want change my Personal detailsbut don’t change how can change plz?

Shwan2 by Explorer
  • 339 Views
  • 1 replies
  • 1 Helpful

Account renewal.

After my account renewed, both the app and internet says I have zero data minutes and text. An obvious mistake. How do I get this corrected? 

More than 3 users

I have just joined EE from BT.  They could only add 3 out of 4 family members to my account.  They cannot seem to add a fourth.  Has anyone had this issue and how did they solve it?