No data usage showing in app for PAYG

Dimac04 · ‎02-11-2022

Bought new PAYG SIM today to use in WiFi router ( cancelled broadband to save some money). I have CCTV connected to WiFi router, ,2 mobiles, PC, and WiFi printer. All works fine but I need to monitor usage. EE app shows the pack I bought but says 0B for usage. I know I can call 150 to get usage... But the SIM is in a router so can't make the call to 150 without swapping SIM over to a mobile (bit of a pain). Any ideas when issue be resolved to make me less anxious about my decision to stop my broadband and swapping to EE SIM?

Chris_B · ‎02-11-2022

@Dimac04 It should show this. Have you restarted the device since the sim was activated.

Dimac04 · ‎02-11-2022

Hi, I had to initially put the EE SIM into my mobile to register, buy bundle, download app etc. Then I put SIM into the router. I have switched my mobile off and on, sine reinstalling my mobile SIM ( not EE). Still showing 0B on EE app on my phone.

XRaySpeX · ‎02-11-2022

You can only rely on the 150 Text Service at the mo'. Text AL to 150 to see your allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)