Hello @DylanRalph02 ,
Welcome to the community,
Do you have a mobile phone or sim only contract with EE?
Where are you trying to do this?
Are you trying to do this via the My EE App? If so, and this is the first time, you do have to register and follow the instructions.
Need more information to help you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
