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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12238 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25776 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542991 Views
  • 0 replies
  • 12 Helpful

Sara transfer

Why can’t I transfer data from my number to a second number on my account? I was able to do this previously before the app update. 

Unable to gift data

Hi the new app is terrible, just tried to gift my wife data and I am unable to, yes I could on the old app and yes I have enough data (120gb remaining). Really irritating as my wife only has a allowance of 3gb.

Iain17 by Explorer
  • 368 Views
  • 3 replies
  • 0 Helpful

Terrible app

The app is terrible - please reinstate the old one . I can’t see how to do anything now . Where is the gifting of data? I will be cancelling my contracts if this isn’t sorted urgently