ee app

CatWoman71 · ‎22-03-2023

I have a pay as you go phone for a family member added to my account. I can't see this when using my ee on the web site but it shows on the app. I'm trying to add a subscription pack to the pay as you go phone using the app but it continually says Pack Error and I can't add it using the website. can anyone help please

XRaySpeX · ‎22-03-2023

Login to your MyEE online & click on the Menu's Switch Accounts dropdown. These are your A/c nos., not their mobile nos. Click on each 1 in turn & then Account Settings / Manage numbers. There you will see each device's mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎22-03-2023

Login to your MyEE online & click on the Menu's Switch Accounts dropdown. These are your A/c nos., not their mobile nos. Click on each 1 in turn & then Account Settings / Manage numbers. There you will see each device's mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

CatWoman71 · ‎22-03-2023

Thanks for your help! problem partially solved. I have now found the account but still unable to add a subscription pack as I keep getting the system down message. Hopefully it will be operational soon. Thanks again much appreciated.

XRaySpeX · ‎22-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Rog25 · ‎23-05-2023

EE Apps must be the worst apps you can get. Several years on and they still get the basic function to work. Other mobile operators have got far better apps .

James_B · ‎24-05-2023

Hi @Rog25,

Welcome to the EE Community. 🙂

What problems are you experiencing with the app?

James