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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 9932 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 23685 Views
  • 15 replies
  • 10 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 504959 Views
  • 0 replies
  • 12 Helpful

App not workin

Need to verify a payment via messages or my card gets blocked but ran out of my current pack- need to top up for new pack to start and APP NOT WORKING NOR IS THE WEBSITE!!

App down can’t share data

Anyone got any ideas on how data can be shared while the app is down? My daughter is in need of data which I have lots of but am now unable to share. Do I have to wait until I can call 150 in working hours? Surely this service should have of 24 hour ...

Angrymum by Explorer
  • 1164 Views
  • 8 replies
  • 11 Helpful

Data gifting

Hi how can I gift data ,when I go into do it says I need to be the account holder of which I am but won’t let me do it 

gifting data

The app is 'being improved'.  I need to gift data to one of my family urgently.  Is there another way to do this?

Lou4 by Visitor
  • 377 Views
  • 1 replies
  • 1 Helpful

Resolved! I am sick and tired of my EE app not working

This app is less hit and more miss. It asks me randomly to update and is also randomly in need of 'tweaking'. I cannot access my data. Even if I reboot, restart, uninstall and reinstall, nothing works.  Come on EE its not rocket science tech it's bog...

Kinkybootz by Established Contributor
  • 857 Views
  • 2 replies
  • 7 Helpful

Need to share Data - APP NOT WORKING - maintenance

Hi, my app isn’t working and I need to share data, this is a feature I use regularly.  I wasn’t notified that the app would be undergoing maintenance, I’ve not been advised how long for and you cannot share data on the web when logging in.I have trie...

HLYoung by Visitor
  • 550 Views
  • 1 replies
  • 1 Helpful

Roaming

I sent roaming charge add on within the app, got my email back but don't know what tel number it's been added to. I have 2 numbers on my account and only need it added to one of them