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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12245 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25783 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 543240 Views
  • 0 replies
  • 12 Helpful

Resolved! Gifting data not working on iPhone app

Hi All,I have mine a my other half’s phone on my account, both pay monthly. Gifting data isn’t working through the app.I can select her number as the number to gift from, but don’t get my number as an option to gift too. This was working until recent...

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Miwalker by Investigator
  • 1525 Views
  • 8 replies
  • 0 Helpful

i can't upgrade

Even though i have been told i can have an early upgrade every time i try to do it it automatically  takes me to the iphone 14 plus page and i cannot go into samsung phones in the shop pleas help

braet by Explorer
  • 462 Views
  • 5 replies
  • 3 Helpful

EE App not working

EE app not working. Tried uninstall/install, still not working. Just displays a message "Your app is being improved."  Is this a known problem?

Pomvek by Explorer
  • 314 Views
  • 3 replies
  • 1 Helpful

App

My app still not working, I uninstalled it, and installed it again..nothing...