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The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Unable to access account

I am having trouble accessing my account each time I try to login it says my details are wrong and when I request forgotten details I don’t receive an email (I’ve checked my junk folder) I am needing to revalidate my details

Spam

I have just received a text message from a family member regard an EE link?Is this spam ?

Unable to gift data on new EE app

Hi,i’m experiencing problems gifting data to my other device as there seems to be no option where i can gift data on the new app.Does anyone know how to fix this, or where i can gift data to my other device?Thanks.

Settings

Hello, The mobile banking app and computer will not allow me to change my settings. It says "These settings are managed by the bill payer. You'll need to ask them to make any changes". i am currently the bill payer, how do I get this unlocked?

EE online chat

Hello,I can’t seem to find an option to chat online to a EE representative? Help

Resolved! I cannot find my bill to print

Im trying to print my 2 last bills. I cannot find them on the new website layout. Thanks

My ee account

Ive just purchased the nrw samsung watch on pay monthly and im trying to set up my ee account. But i dont have a mobile number or broadbandaccount number to set up. Does this mean im unable to see my monthly bills ect.

Resolved! Update email

Hi I no longer have access to my email address that I used to create my account and have to go through my sons which I added to it. How do I update my email please

Can't see all numbers on my plan

Why can't I see all numbers on my plan

Resolved! Finding emails

Hello out there, I am with bt/ ee. EE for my texts, calls ,and emails. I cannot for the life of me find where to start to access any of these things!! Can someone please help before I go crackers. Thank you.