EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 590347 Views
  • 0 replies
  • 12 Helpful

My phone

Hello,I didn’t realise I got insurance on my phone for it to be fixedso I took it to a shop to get fix and now the whole screen come off but it does still work is there a possibility to send off my phone to get it fixed as I’m sure it’s incudled in t...

Rachelx2 by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

Access to App

I’m so confused by this app it is absolutely rubbish. I’m looking to upgrade both phones on this account but for the life of me cannot navigate this website. I will take the old fashioned approach and phone and speak hopefully to a “ human “ in the n...

How long will app and website be down?

App and website down "for last minute improvements" No indication of how long for.My wife has a serious heart condition and pacemaker and has run out of data for the hospital link. Can't gift data and customer service closed to do it manually.Really ...

jonlss by Investigator
  • 405 Views
  • 1 replies
  • 1 Helpful

Data roaming charges off

Hi, please can you confirm that my data is turned off on EE. I have an eSim so I need to keep my data roaming on.  I did speak to someone and the said it was all ok and I will have no extra charges. I just want extra confirmation  

Cannot access account on website or app

Hi all,Any idea why I can’t access my account on the website or the app?On the app and website I get the attached error messages and yet my number is still fully functional. The ‘try in a few minutes’ doesn’t mean anything as it’s been like this for ...

3E0A080F-A2DF-42CF-903A-B7AF951D43D1.png 5A87BAEF-808B-4685-A5A3-798BD30959DB.png

Quest 2

When trying to access the webpage for the Meta Quest 2, I am given an error saying "SORRY! THERE WAS A PROBLEM WHILE TRYING TO DISPLAY THE PAGE."I have a mobile phone contract, so there is no reason why I should not be able to access this page.

Strange text message

I received a text from my daughter stating she’d sent me a screenshot from EE. Accompanied by another text with a passcode to enter to gain access. When I asked her what she’d sent, she said she hadn’t sent me a text. All seems very strange. has anyo...

TraceyN by Explorer
  • 510 Views
  • 3 replies
  • 0 Helpful