Unlocking Apple ipad 10th gen

[Degan2010]

I just upgraded 3 days ago my ipad with EE, I transferred data from old to new all ok. Reset old ipad and want to unlock. When I put imei number in it says its not an EE device ? Also ipad says the sim inserted is not supported. Why can't I unlock it ?????? I also upgraded 3 phones but they are all unlocked and fine ?

[Chris_B]

@Degan2010  That should be unlocked already.    Go to settings>General>Network Provider Lock.   It say no sim restrictions.  That means it’s unlock. 

What network sim are you trying to use ? 

[Degan2010]

I have reset the ipad so can't get into settings without setting it up. I am trying to put in my virgin mobile sim that was in my child's ipad and worked fine.Sent from my Galaxy

[Leanne_T]

Hi @Degan2010 

Please give us a call on 150 and the team can check the IMEI number and help you get the iPad unlocked. 

Thanks 🙂

Leanne.

[Degan2010]

Problem resolved, EE had to unlock it even thought the system showed it was unlocked. Common on ipads apparently.Thank you Sent from my Galaxy

[Christopher_G]

Thanks for coming back to let us know, @Degan2010 

Have a lovely weekend. 🙂

Chris

[Degan2010]

You too Chris.Sent from my Galaxy