cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why can't I get on to my account threw the ee app anymore.

Shanks11
Investigator
Investigator

Hi. Why can't I get on to my account threw the ee app anymore. I went into the shop and they said since I have updated my ee app it's a brand new one and my phone is to old for the new app. I have a Huawei P20 Pro. Is there any way I. Can go back to the old app? 

[Mod edit: Please do not post personal information on the public board. Thanks!]

1 REPLY 1
Katie_B
EE Community Support Team

Hi @Shanks11

Welcome to the community. 

What happens when you try to access your account?

Are you presented with an error message?

Katie