Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
I can't see the mobile numbers on my account via the EE app. I've 3 numbers but can only see device names no phone numbers. As one is not in a phone I can text to get the number back.
Hello,I registered for an ee perk account using my work email some time ago, unfortunately I didn't confirm my email address at this time and so my account has been deactivated. I can't log in, I can't register again, because my account still exists....
I cant access my account whatsoever not even on a laptop or tablet!!! What's happening with it???? Anyone else in same boat??
I want to upgrade online as I have a friends and family code but I keep getting a message saying I am not the account holder please help!!!
Hi I've tried to choose multiple different plans but when I click upgrade it will not load past the checkout page. I've tried it on both my phone and laptop on different browsers and on the app. Nothing is working. I don't have the time to speak with...
Hi I want some help, I can’t seem to get on the live chat as I’m unable to call them
Hi ! I need to call me . I have problem with my account and I can't call you .
I’ve read that the EE app picks up names from my contacts to name the mobile numbers in my account but this is not the case. Can I customise this myself in the app?
Good morningI am on a flex plan with EE. I have an online account and also use the app. I've bought a mobile for my 11 year old daughter and set her up on a monthly direct debit also with EE (EE would not allow me to set up a flex plan for her). Howe...
Good Evening!After placing my order I received an email saying - 'Please call us to discuss your order'. It's been three days now I am trying. How can I complete my order? I do not speak English
