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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12845 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 26250 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 551242 Views
  • 0 replies
  • 12 Helpful

Issue with device repair website

i want to Book a device repair on  https://devicerepair.ee.co.uk/   this website not work. show error: Not FoundThe requested URL / was not found on this server.*please help me*

Greg44 by Investigator
  • 327 Views
  • 1 replies
  • 0 Helpful

Csnt top up 2nd number

Why has the new app taken away my ability to top up my sons phone attached to My EE account. It was never a problem until the **bleep**ty recent updates came out

Chef666 by Explorer
  • 337 Views
  • 3 replies
  • 0 Helpful

Responds from. Executive office of EE re; app

Hi all, Was getting no where with complaining about the app so contact the CEO office. Im not hopeful they have this issue listed on their priority list -I get the impression they don't care. I do not wish to leave EE given the network is the best fo...

Bazinga by Established Contributor
  • 370 Views
  • 1 replies
  • 0 Helpful

Web site

Just swopped BT to EE and tried to see what my account is and gave up as it kept coming  up do I want to leave.At this rate thinking of doing it

Deactivated perks account

Heeeeeelllppppp pleasemy ee perks account has been deactivated! And I’ve tried to register again and says I’m already registered with my work email!how can I get my nhs discount code to upgrade with the 20% discount soooo frustrating!! Please anyone ...

Resolved! Cannot get into My EE

There have been many posts on this, and I see the problem still exists. I log in to look at my account, pay bill etc, and I am directed to a REGISTER page, where it asks me to add a new device and there is a space to enter the number. I DO NOT WANT T...

Spudee1917 by Established Contributor
  • 396 Views
  • 1 replies
  • 0 Helpful