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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 15378 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 28387 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 571292 Views
  • 0 replies
  • 12 Helpful

Not able to top up

So, I just want to update my billing card and for some reason it tells me add a number, but it says that my number already has an account holder. So is it possible to just make this account associated to this number? Because I don't know on who's acc...

App issue

I am getting a constant error message when opening the app, is their another way to gift data?

Syed64 by Visitor
  • 388 Views
  • 5 replies
  • 0 Helpful

Parental block in abroad

Please unblock my phone now its my phone I pay my contract. I'm on holiday I need it NOW. xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

EE APP

Good evening I am have downloaded the app and created an account but there is nothing there when I log in.