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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 12223 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25760 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 542696 Views
  • 0 replies
  • 12 Helpful

5.7.1 release

Sadly I’ve downloaded the last way. Edison of the app and it solves nothing for me. Unable to toggle buttons blank pages and the app is very laggy. lee

Bazinga by Established Contributor
  • 389 Views
  • 5 replies
  • 1 Helpful

Online shop not working

Im having difficulty for weeks now with the online shop, im trying to find out costing for an ipad upgrade keeps coming up with error messages

EE app

On the my EE app the add ons section a few add ons have a price and a couple arw free. The xbox game pass addon states it is free. I opted for this and it stated it was free. Then when activated I got a message from EE 150 stating it was £10 per mont...

More than one account on App

My iPhone App has an account link on my profile and so I can somehow see both PAYG and contract SIM, though not very good. My IPad has no such link so I can only see the contract SIM.

App down

Do we know when the website and app will be finishing with its updates and actually allow customer to access there accounts. I understand updates etc are needed to be done but kind notifactions via sms, emails etc would be nice along with expected ti...

Gifting data

On the new update app, it will not allow me to select my daughter as an option to gift my data to her. This is a massive inconvenience.why has this only happened since your update?????