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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 590187 Views
  • 0 replies
  • 12 Helpful

Website upgrade not working

Hi, I’m trying to upgrade via the website but every deal I click on takes me to “sorry, we couldn’t find that page”. I assumed the website was down so waited a week or so, but still no luck.

New account not showing

Whenever I log into my EE account, it only shows me my old account which was closed and doesn’t give me the option to view my current rolling SIM to see usage or amend monthly bolt ons etc. 

Nick0802 by • Visitor
  • 420 Views
  • 2 replies
  • 2 Helpful

EE app behaving like a piece of junk

Not so long ago the ee app just about functioned as expected and was reasonably easy to navigate without issues.March 2023 The app is unstable on iPhone 13. It fails to settle with menus, text and images constantly trying to render themselves, unsucc...

I can't gift data at all

Hi Just taken a sim only onto my account for my daughter but I can't gift any of my data to her despite being told I could.  I can get into family usage on the app but there is no button to do anything to send her data!The old app was much easier and...

Sazzle24 by • Visitor
  • 986 Views
  • 5 replies
  • 0 Helpful

Not allowing me to add number

Hi for some reason it says I can’t add my number to my account when I log in, yet when I add the number it says number already exists but none of my account info is available? I am die an upgrade and trying to sort it out but not allowing me to do an...

Account setup error

HiI setup a new account with EE, but accidentally setup a personal account rather than a business account which I need.  How can I change this as I need to place an order for a business phone?   I could delete the account but that doesn't seem to be ...

Sean_ts by • Explorer
  • 619 Views
  • 7 replies
  • 3 Helpful

Session expired

I keep getting a message telling me that my current session has expired and asking me to log in again.I am concerned this may be a scam, can someone help.

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