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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 590146 Views
  • 0 replies
  • 12 Helpful

Live Chat: Why can't you just have a queueing system?

Clearly a concious decision has been made not to enable a queue for live chat support. But you do have a queue on the phone, which is of course very disruptive to the customer compared to simply waiting on live chat. It also discriminates against any...

poejegg1 by Visitor
  • 585 Views
  • 3 replies
  • 1 Helpful

Acount app issue

I am tge main account hold and as such I was able to keep track of all my plans  that was until I added another device. When I was purchasing I was asked to enter a mobile number, but it wouldn't accept mine for some reason, so I tried another number...

Upgrade

Trying to upgrade my phone but it's telling me to get the account holder to log in so I can do so, yet I am the account holder so how does that work????? 

Al62 by Visitor
  • 379 Views
  • 1 replies
  • 0 Helpful

Upgrade but says I’m not account holder

Signed into my account I pay my bills. Due upgrade however when logged in and press this option a message comes on and states “it looks like your not the account holder please contact the account holder to upgrade you phone “ does anyone know why it ...

Unable to gift data

I am unable to gift data. I have 3 numbers under my account. For 2 of them (currently we are out of the UK) says we have 0 data. So I am unable to gift data from mine to the 3rd number still in the UK. With an EE internet cut recently it was very imp...

Maro210 by Explorer
  • 693 Views
  • 5 replies
  • 0 Helpful