Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Why am I unable to upgrade when my upgrade is due. The message I am getting is Just so you know, we're unable to let you upgrade or get another phone yet.
I wonder if anyone can help having trouble logging in to my account through ee app I don’t stay logged in it just keeps saying log in I have deleted the app and installed it again but no joy thank
I keep getting the message "Unfortunately, we couldn't log you in" every time I go onto the shop page. This is happening on different browsers and different devices. Is there some way around this to actually add devices to my package?
I had to get a new sim card after being out of the country since March. How do I update the app with my new phone number?
In app and browser keep getting error trying view add ons so tried clear cache restart etc fails on both says try again or something wrong
I was going to leave and join Vadophone but I changed my mind within 24 hours howcan I do this
I can’t seem to be able to change my phone number on my EE account
Hi I'm wanting to access my account and change my direct debit details I'm no longer with my husband and he set it up so I'm wanting dill control of the account back thanks
