App update......why is it taking so long to sort this out 5 days is far too long

[Chris_B · Accepted solution]

@Chris-king1   The app is working.  Have you cleared your device cache?  Have you uninstalled and reinstalled the app ?  

[Chris-king1]

 this is all I get now after uninstall and reinstall so whats your ne advice

[Leanne_T]

Hi @Chris-king1 

Did you re-download the app from the play/app store? 

Can you reset the device and try logging in again?

Leanne.

[Chris-king1]

Hi leanne,

I have restarted my phone  I have reinstalled the app from the play store I have done what the grand master Chris_b  advised and all I get is the lovely blue/green screen with the ee symbol on it....oh but everyone's bill has gone up by 13% lol so I guess ee got something right

[Leanne_T]

Thanks @Chris-king1 

What device are you using? 

Leanne.