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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 8898 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 22807 Views
  • 15 replies
  • 9 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 483198 Views
  • 0 replies
  • 12 Helpful

Ee app

Hi so basically my contracts due to run out and when I’m logging into my ee app it’s telling me I have a different number to the one I actually have, and when I’m trying to make a new account it’s saying my numbers already registered and I’m not sure...

Resolved! EE app

When is app coming back into use? Last minute updating has been going on since yesterday 

upgrade issue

i am able to upgrade although cannot as every phone I select online on the website and app is saying there are no plans available for this right now.

Upgrade

Hi I want to upgrade, website confirms my contract ended in September but it says I cannot upgrade at the moment, have text up to 150 and still it came back we are having problems getting your request!I DO not want to call and speak to someone - I wa...