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My EE app not working

Toonarmy2000
Investigator
Investigator

‎31-03-2023 09:29 PM

Hi my EE app having problems, for the past 2 days I have not been able to log on.

I get to were you enter the pin and automatically puts the pin in it and does not go any further,

I have videod it and sent it to EE on twitter without sorting the problem.

I have tried 2 other phones and still the same happening on those, but according to EE there is nothing wrong with the APP or anything on their side.

Anybody else having the same problem.

It was working fine up until Friday morning.

 

0 Helpful
8 REPLIES 8
Schockwave
EE Community Star
EE Community Star

‎01-04-2023 12:20 PM

Hello @Toonarmy2000 ,

Welcome to the community,

I have just checked and mine is working fine. Do you have the latest up to date version?

Could you uninstall and re-install and register again with it and see if that solves the problem?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Patt1
Skilled Contributor
Skilled Contributor

‎01-04-2023 01:40 PM

A new version has just been released today and it works now. Should work for you too as they patched up the previous version.

Toonarmy2000
Investigator
Investigator

‎01-04-2023 02:29 PM

I must of uninstalled it about 20 times, 

And still the same and like I said tried it on 3 phones so cannot understand why it ain't working.

0 Helpful
Toonarmy2000
Investigator
Investigator
In response to Patt1

‎01-04-2023 02:37 PM

Just uninstalled and installed it again after seeing your post.

And still not happening, 

Just before it goes on to the add pin it says in the top left hand corner bad request.

 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Toonarmy2000

‎01-04-2023 04:11 PM

Hi @Toonarmy2000,

Can you login at id.ee.co.uk/login?

James

0 Helpful
Toonarmy2000
Investigator
Investigator
In response to James_B

‎01-04-2023 04:52 PM

Yeah I can log in via a Web browser, so it must be down to the app.

Just installed it back on my stepson s22 and it still doesn't work on his.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Toonarmy2000

‎02-04-2023 10:36 AM

Hi @Toonarmy2000,

Please get in touch with Technical Support to report this issue.

They'll be happy to help.

James

0 Helpful
Suziejacks
Contributor
Contributor

‎03-08-2023 03:26 PM

Hi I have been having same problem with my ee app login for whole week now,I have spoken twice to ee tech guy's this afternoon,a male & female person,they both admitted to me that there sorry,but ee are having technical issues with my ee app log in & website login cannot even check my account details,apparently they are in process of updating app format or whatever,also website & are well aware that there are faults at moment,they apologised but could not tell me when the issues would be resolved,they said they have had several customers reporting same issues,so it wasn't true what you were told,it is EE having problem's,which is very frustrating,when they can't even give info when it will be resolved & functioning normally again,hope this is if some help?Just hope they do sort it soon!