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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 11521 Views
  • 32 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 25015 Views
  • 15 replies
  • 11 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 529622 Views
  • 0 replies
  • 12 Helpful

My ee account

Ive just purchased the nrw samsung watch on pay monthly and im trying to set up my ee account. But i dont have a mobile number or broadbandaccount number to set up. Does this mean im unable to see my monthly bills ect.

Resolved! Update email

Hi I no longer have access to my email address that I used to create my account and have to go through my sons which I added to it. How do I update my email please

cb2308 by Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

Resolved! Finding emails

Hello out there, I am with bt/ ee. EE for my texts, calls ,and emails. I cannot for the life of me find where to start to access any of these things!! Can someone please help before I go crackers. Thank you. 

Ditzy2 by Investigator
  • 736 Views
  • 7 replies
  • 5 Helpful

IS EE SHOP DOWN?

Hello, I've been trying to purchase an add on watch but it seems like the shop has been down for a few days... Is anyone else experiencing this problem? 

Issie93 by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

Bill

Two payments have been made on my account I paid on the 23rd and you have taken a payment again today