New app is rubbish bring back old me

[Leanne_T]

Hi @mrose69 

Thanks for posting. 

Are you having a problem using the app? 

Thanks 🙂

Leanne.

[Chris_B]

@mrose69   The new version of the app has been around for quite sometime now you’ve just been moved over to it.   Everything that was in the old app is in the new app and it’s only a GUI change.   People don’t like change that they actually have no control over.   Give a week or so and you’ll soon get used to it.   

[mrose69]

It to hard to navigate and not easy at all make new one easier to understand as I don’t mind change just not one that make life hard


Sent from my iPhone

[Chris_B]

@mrose69   It’s not hard at all.  

[Leanne_T]

Hi @mrose69 

Thanks for coming here. 

What are you looking to do in the app? 

I will certainly see if I can help you find the information you need 🙂

Leanne. 

[Ricochet2]

To true, we are not all Einstein, s , understood old app no problems   , how many customers will switch at end of contract I wounder, for me I have uninstalled it as it is a waste of data to me   will ring 150 I  future while I still have ee contract

[Chris_B]

@Ricochet2    Have you tried clearing the device cache and uninstalling and reinstalling the app ?     Can you access your online account?  

[Ricochet2]

I am proberly just old fashioned and not to tecky, was ok with old app but
afraid this one is not what I call a ABC and idiot proof ,so I am out and
will stick to dial 150 fir a human to talk too