I can’t access to my ee

[Leanne_T]

Hi @Ramin1 

Thanks for coming here. 

What happens when you log into your My EE account? 

Leanne.

[Ramin1]

Hiya When i want to log in i can get to my account but i cant see any information any action i want to select i will see its saying something is wrong try later onFor example i cant see my bill or anything else and its saying its look like im not account holder

[Leanne_T]

Hi @Ramin1 

Do you get the same message if you log into the app and My EE account online? 

Leanne.

[Ramin1]

Yes i do

[James_B]

Hi @Ramin1,

It sounds like you have registered as the user of the phone, rather than the bill payer.

To change this, please log in to My EE online and select Plans and subscriptions > Manage numbers.

Hope this helps. 🙂

James

[Ramin1]

I still cant access to any thingIts saying sorry some thing is wrong try it later

[Leanne_T]

Hi @Ramin1 

Do you get this message as soon as you log in or when you access a certain part of My EE? 

Leanne 🙂

[Ramin1]

Both of them

[Katie_B]

Thanks for confirming @Ramin1. 

I would recommend speaking with our technical care team who can look into your account further. 

Katie